Shipping Policy
At Fictional Group, we strive to ensure that your orders are processed and delivered promptly and efficiently. Please review our shipping policy below for detailed information.
Shipping Partner
- Our primary shipping partner is Delhivery, a trusted logistics company known for reliable and timely deliveries.
Processing Time
- All orders for physical goods will be processed and dispatched within 2-3 working days from the date of purchase.
Shipping Timeline
- Minimum Shipping Time: Once dispatched, orders typically arrive within 3-5 working days, depending on your location.
- Maximum Shipping Time: In rare cases, deliveries may take up to 7-10 working days due to factors beyond our control, such as remote locations or unforeseen delays.
Shipping Notifications
- You will receive an email confirmation with tracking details once your order has been dispatched. You can track your shipment using the provided tracking number through the Delhivery website.
Shipping Charges
- Shipping charges are calculated based on the weight and dimensions of your order and the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.
Delivery Issues
- If you experience any issues with your delivery, please contact our customer service team at contact@fictionalgroup.com or (+91) 8310-25-3533. We are here to help resolve any problems as quickly as possible.
International Shipping
- Currently, we only offer shipping within India only. We are working on expanding our shipping capabilities to serve our international customers in the future.
Thank you for choosing Fictional Group. We appreciate your business and are committed to providing you with exceptional service and support.