Overview

At Fictional Group, we strive to provide the best products and services for our customers. However, we understand that there may be times when you need to cancel or return a purchase. This Cancellation/Refund Policy outlines our procedures.

1. Order Cancellation

• Orders can be canceled within 24 hours of placing the order without any penalty. To cancel an order, please contact our customer service team at contact@fictionalgroup.com.
• If an order is canceled after 24 hours, a cancellation fee of 10% of the order value will be charged.

2. Rental Equipment

• Rental orders must be canceled at least 48 hours before the scheduled delivery time to avoid a cancellation fee.
• Cancellations made within 48 hours of the scheduled delivery time will incur a 20% cancellation fee.

3. Refund Policy

• We accept returns of most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging and condition. Customers are responsible for return shipping costs unless the return is due to our error.
• Refunds will be processed within 5-7 business days of receiving the returned item.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery at contact@fictionalgroup.com. We will arrange for a replacement or refund as per your preference.

5. Non-Returnable Items

• Certain items are non-returnable, including clearance items, custom orders, and special orders. These items will be clearly marked as non-returnable at the time of purchase.

6. Contact Us

• If you have any questions about our Cancellation/Refund Policy, please contact us at contact@fictionalgroup.com or call our customer service at (+91) 8310 25 3533.